Refund policy

Return and Exchange Policy

Eligibility

A return or exchange will be accepted only when:

The product is damaged or defective.
An incorrect product has been delivered.
An item is missing from the order.

Exchange requests must be submitted within 5 days of delivery by contacting us through any of the following methods:

WhatsApp: +91 73975 91119
Email: fashionbloomsofficial@gmail.com

When contacting us, please provide your order number, details of the issue, and the required unpacking video or photographs. Requests submitted after this period may not be accepted.

Unpacking Video Requirement

A clear and continuous unpacking video is mandatory for claims involving damaged, defective, incorrect, or missing items.

The video must:

Begin before the parcel is opened.
Clearly show the shipping label and sealed package.
Show the complete unpacking process and the reported issue.
Be recorded continuously without edits, cuts, or pauses.

We may also request photographs, the courier label, and other information reasonably required to verify the claim. Claims submitted without sufficient supporting evidence may not be accepted.

Product Conditions

To qualify for an exchange, the returned product must:

Be unused and unwashed.
Be in its original condition.
Have all original tags intact.
Be free from stains, damage, perfume, body odour, or other odours.

All returned products will undergo a quality inspection. Fashion Blooms/Feeding Kurtis reserves the right to reject an exchange if the product does not meet these conditions.

Damaged, Defective, Missing, or Incorrect Items

If we confirm that a product was damaged, defective, missing, or incorrectly supplied, Fashion Blooms/Feeding Kurtis will bear the reasonable return and replacement shipping costs.

Please do not return a product before receiving return instructions from us. Unauthorised returns or parcels sent on a collect-on-delivery basis may be refused.

Once the returned product is received and passes our quality inspection, we will arrange the approved replacement. If the same product is unavailable, the customer may select another available product of the same value. Any price difference for a higher-value replacement must be paid by the customer.

Non-Returnable Cases

Returns or exchanges are generally not accepted for:

Change of mind, dislike of colour, or preference after delivery.
Incorrect size selected or ordered by the customer.
Minor colour differences caused by photography, lighting, screen settings, or display calibration.
Minor variations in print placement, weave, texture, stitching, or measurements that are normal for the fabric or manufacturing process.
Products damaged through wearing, washing, alteration, ironing, misuse, or failure to follow the care instructions.
Items returned without their original tags or in a used, washed, stained, perfumed, or altered condition.
Products marked Final Sale, provided this restriction was clearly displayed before purchase and the product is not defective, damaged, or incorrectly supplied.
Customised or altered products, except where the product is defective or different from the agreed specifications.
Claims for damaged, defective, incorrect, or missing items submitted without sufficient supporting evidence.

Nothing in this policy excludes any remedy or customer right that cannot legally be excluded.

Reverse Pickup and Return Shipping

Fashion Blooms/Feeding Kurtis does not currently provide a reverse-pickup service. After an exchange request is approved, the customer must send the product to the return address provided by our support team using a reliable and trackable courier service.

Please retain the courier receipt and tracking details until the exchange is completed.

For a confirmed damaged, defective, or incorrectly supplied product, Fashion Blooms/Feeding Kurtis will reimburse the reasonable return shipping charge after the returned product is received and verified. Fashion Blooms/Feeding Kurtis will also bear the shipping cost of sending the replacement product.

Return shipping charges will not be reimbursed if the claim is rejected during verification or if the returned product does not meet the conditions of this policy.

Combo and Promotional Orders

The promotional price of a combo or multi-buy offer is based on purchasing the stated number of products together.

If one product in a combo is confirmed as damaged, defective, missing, or incorrectly supplied, we will provide an appropriate replacement for that product without affecting the promotional price of the remaining products.

Non-defective products from a combo cannot ordinarily be returned separately. If Fashion Blooms/Feeding Kurtis exceptionally approves a partial return, the retained products may be recalculated at the applicable single-piece price. Promotional benefits cannot be converted into cash.

Failed Delivery and Return to Origin

If a parcel is returned to us because:

The address or phone number provided was incorrect.
The customer was repeatedly unavailable.
Delivery was refused.
The parcel was not collected from the courier facility.

The customer may be required to pay the applicable re-shipping charges before the order is dispatched again.

Where a refund is required under applicable law, the actual forward and return courier charges may be deducted where legally permitted. We will not impose a cancellation fee where doing so would be contrary to applicable law.

Order Cancellation by Fashion Blooms/Feeding Kurtis

Fashion Blooms/Feeding Kurtis may cancel an order because of:

Stock or inventory errors.
Payment verification issues.
Suspected fraudulent activity.
An incorrect price caused by a genuine technical error.
Inability to deliver to the customer’s location.

If Fashion Blooms/Feeding Kurtis cancels a prepaid order, the amount received for the cancelled item or order will be refunded to the original payment method.

Refund Policy

Fashion Blooms does not generally provide cash refunds, bank refunds, or refunds through the original payment method for customer-initiated returns.

If a return request meets all the conditions of this policy, an exchange will be provided after the returned product passes our quality inspection, subject to product availability.

Refunds will be provided only when Fashion Blooms/Feeding Kurtis cancels a prepaid order or when a refund is required under applicable law.

Processing Time

The exchange process may take approximately 7–15 business days after the returned product is received and approved following our quality inspection. Processing time may vary depending on return transit time and product availability.